Job opportunities

The Kennel Club is committed to activities that promote the culture of equality of opportunity. We recognise the worth of every individual and appreciate the benefits to be gained from making full use of people's talents to enhance our business performance.

We are committed to ensuring that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less-favourable treatment on the grounds of:

• race
• age
• gender reassignment 
• religion or belief
• disability
• marriage or civil partnership
• sex
• sexual orientation 
• pregnancy or maternity

The Kennel Club's objective is to ensure that individuals are selected, promoted and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. All employees are responsible for ensuring that our equal opportunities policy is adhered to.

To work for The Kennel Club you need to be passionate about making a difference for dogs. We believe that the unique skills and dedicated work of our staff should be rewarded. Below are some of the benefits we offer our staff:

Salary

We offer salaries that reflect the market we operate in and regularly check ourselves against similar roles in other organisations.

• Employer pension contributions double the percentage of your plan earnings, up to 8%
• Life assurance equivalent to three times your basic salary (two times your basic salary for non-pension scheme members)

Work-life balance

• 23 days annual leave, increasing up to 27 days, in addition to statutory holidays. Staff may also receive additional days for any approved business closure days over the festive period in December
• Option to buy up to five days of annual leave per year
• Flexible working – formal and informal flexible working arrangements. The options available will depend on individual circumstances, and the demands and priorities of the department in which employees are based
• Family leave; including maternity, paternity, adoption, shared parental, parental and dependant leave
• Sabbatical leave

Health and wellbeing

• Healthcare cashback programme with a fixed contribution paid for by The Kennel Club
• Free eye tests with a voucher towards the cost of your spectacles
• Employee assistance programme, providing access to independent advisors and counsellors for staff and their immediate families
• Occupational health which we can refer staff if there are any health concerns
• Flu vaccination vouchers
• Discounted gym membership
• Cycle to work scheme

Learning and development

We aim to create an environment where individuals are able to take responsibility for their own learning and development; an environment which recognises learning as an important element of organisational and individual achievement. We aim for continuous improvement in everything that we do.

• Dedicated Senior Learning and Development Officer
• Learning Management System which consists of over 500 courses
• Open Training Programme with a spectrum of both in-house and external courses, comprising both practical skills and personal development opportunities which are supported by access to internal coaching
• Financial support for professional and vocational qualifications, with five days' study leave provided
• Free access to The Kennel Club Library and Art Gallery

Financial Benefits

• Interest-free season ticket loan
• Enhanced maternity, paternity and adoption pay
• Lifestyle discounts via our EAP and healthcare cashback programme
• Discounts on The Kennel Club products and services
• Complimentary staff tickets to Crufts and Discover Dogs

Recognition

• Referral program – we are constantly looking for ways to attract and recruit the best talent possible who share our core values and aspirations
• Values nomination – we encourage colleagues to nominate individuals and teams who they believe have displayed behaviour that demonstrates The Kennel Club values
• Long service - to show our appreciation, staff would receive monetary rewards and a thank you card from our Chief Executive for their 10, 20 and 25 years’ service milestone

At The Kennel Club we promote and encourage our oneKC values.  They are called ‘oneKC’ because we believe that all employees are integral in embedding our values in the culture of the organisation.

Our oneKC values are:

Respect

Recognise and appreciate the value that each person contributes and treat each other with dignity.

Growth

Everyone is open to learning and adapting to new challenges and opportunities.

Teamwork

Our collective ambition can only be achieved by supporting, sharing and working together as oneKC.

Ownership

We accept the responsibility for our decisions, workload, and the way we interact with others.

Excellence

We take pride in our work. We aim high and celebrate excellence in achieving and surpassing our goals.

Future Focused

The world is changing faster than ever before. We must be future focussed to remain relevant, impactful and inclusive.

The purpose of our values is to:

• Create a shared set of behaviours
• Help build a common purpose that we stand for
• Enable more transparency and consistency across the breadth of our work
• Provide guidance – we are more likely to make the right decisions in the right way and achieve our vision and goals
• Deliver a stronger framework for recruitment, progression, feedback – the ‘how’ is as important as the ‘what’

Education and Training Officer 
Canine Activities Department 
London office and home based
Permanent - Full time

An opportunity has arisen in the Canine Activities Department for an Education and Training Officer.

Formed in 1873, The Kennel Club celebrates its 150^th anniversary this year. We exist to make a positive difference for dogs and their owners. Our key areas of activity include:

• Helping potential dog owners find the right dog for them, and work with the dog breeding community to ensure those dogs are healthy and happy
• Supporting dog owners to access high quality training and pet insurance and provide a range of advice and support to help ensure the ongoing wellbeing of dogs
• Working with breeders, judges, competitors and exhibitors to organise world-class events and to develop the resources they need to thrive

The purpose of the role

The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves

To ensure all administration, internal and external and complex enquiries are delivered as a quality service. To provide support for Kennel Club Accredited Trainers and Approved Presenters by preparing and coordinating the issue of paperwork for seminars, advertising seminars and ensuring that The Kennel Club website and Journal are kept up to date as required. To provide administrative support for relevant Kennel Club Committees as required relevant to Judges Education and prepare briefing papers, reports, and presentations as appropriate.

The ideal candidate will have:

• Demonstrable administration experience
• Excellent communication skills, both written and verbal across various levels of reporting structures
• Ability to work to multiple strict deadlines
• Excellent customer service skills, including troubleshooting
• Experience collating statistics and information, and summarising results
• Desirable experience of working in an industry governed by regulations

We're looking for an Education and Training Officer who has a good eye for detail and previous experience of working in an administrative role within a busy office ideally in a regulatory position. An enthusiastic, self – motivated individual, someone who can work well under pressure, with proven organisation skills. The role requires someone who is a team player and willing to help others when the need arises but confident to work independently on their own initiative. Previous experience working with volunteers and organising meetings would be useful but not essential.

What we can offer as an Education and Training Officer

• Competitive Salary
• Hybrid working (office and home based)
• Generous contributory pension scheme
• Interest free season ticket loan
• Cycle to work scheme
• Discounted gym membership
• Free fruits
• Life assurance and healthcare cash plan
• 23 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 27 days

It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future focused, while retaining and celebrating our heritage.

The application process

If you are interested in applying for this position, please complete our equal opportunities monitoring form and send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Sunday 23 July 2023. Further information can be requested from this email address.

Interviews commencing from Monday 31 July 2023.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.

Support Assistant
Digital Transformation Department 
Aylesbury office based
Permanent - Full time

An opportunity has arisen in the Digital Transformation department for a Support Assistant. 

About The Kennel Club:
Formed in 1873, The Kennel Club celebrates its 150^th anniversary this year. We exist to make a positive difference for dogs and their owners. Our key areas of activity include:

• Helping potential dog owners find the right dog for them, and work with the dog breeding community to ensure those dogs are healthy and happy
• Supporting dog owners to access high quality training and pet insurance and provide a range of advice and support to help ensure the ongoing wellbeing of dogs
• Working with breeders, judges, competitors, and exhibitors to organise world-class events and to develop the resources they need to thrive

The purpose of the role:

The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role of a Support Assistant involves:

• Actively contributing to ongoing CRM system improvement efforts, identifying areas for enhancement, and assisting in the implementation of solutions in the Power Platform
• Assisting with the management and maintenance of CRM products, working alongside the Digital Product Manager to support online shop items and data collection
• Prioritising and managing workload effectively to meet project deadlines, whilst being able to demonstrate strong organisational and time management skills
• Working alongside the Digital Transformation team in regarding brainstorming sessions, problem solving and creative thinking
• Providing post-deployment support for operational systems, addressing any issues that arise and ensuring smooth functionality after internal or external development
• Communicating effectively with stakeholders about changes and updates to processes, systems, products, and services

The Ideal Candidate Will:

• Have strong IT skills and problem-solving skills.
• Have extensive experience with Petlog and/or Kennel Club systems and processes.
• Experience of managing several projects and tasks at one time.
• Have experience of delivering support of new systems/functionality to individuals and wider groups.
• Excellent communication skills both written and verbal.
• Have an understanding of policies and following GDPR guidelines.

We're looking for a Support Assistant who can work alongside other members of the team and take ownership of the tasks that are assigned. Someone who can assist in the continuous development and support of the current CRM systems whilst being able to promote digital technology. An interest and knowledge in the canine world would be useful but is not essential as full product training will be given.

What We Can Offer:

• Competitive salary
• Hybrid working (Office and Home Based)
• Generous contributory pension scheme
• Interest free season ticket loan
• Cycle to work scheme
• Discounted gym membership
• Free fruits
• Life assurance and healthcare cash plan
• 23 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 27 days

It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future focused, while retaining and celebrating our heritage.

The Application Process:

If you are interested in applying for this position, please complete our equal opportunities monitoring form and send your CV and a cover letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Sunday 16 July 2023. Further information can be requested from this email address. Interviews will start from the week commencing: Monday 17 July 2023.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.

Business Services Assistant
Business Support Services Department 
Aylesbury office based
Permanent - Full time

An opportunity has arisen in the Business Support Services department for a Business Services Assistant.

About The Kennel Club
Formed in 1873, The Kennel Club celebrates its 150th anniversary this year. We exist to make a positive difference for dogs and their owners.
Our key areas of activity include:

• Helping potential dog owners find the right dog for them, and work with the dog breeding community to ensure those dogs are healthy and happy.
• Supporting dog owners to access high quality training and pet insurance and provide a range of advice and support to help ensure the ongoing wellbeing of dogs.
• Working with breeders, judges, competitors, and exhibitors to organise worldclass events and to develop the resources they need to thrive.

The Purpose of the Role:
The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role of a Business Services Assistant Involves:

• Ensuring all costumers are provided with the relevant information and support they require.
• Handling of incoming and outgoing posts within defined KPI’s.
• Capturing and providing statistical reports within the department for all services including banking.
• Undertaking any necessary tasks relating to the department and providing support to Facilities when requested by the manager.
• Aligning with any operations, IT processes or policies as defined, including following all GDPR guidelines.
• Carrying out warehouse duties and providing support in the reception area.

The Ideal Candidate Will:

• Have excellent communication skills both written skills and verbal.
• Have the ability to work to Key Performance Indicators.
• Have experience with Microsoft packages and web-based systems.
• Be knowledgeable regarding processing payments accurately.
• Be able to work under pressure and meet deadlines.

We are looking for a Business Service Assistant who can work alongside other members of the team and take ownership for the tasks that are assigned. Someone who is reliable and flexible, as the department covers various aspects to support the many areas of the organisation. An interest and knowledge in the canine world would be useful but is not essential as full product training will be given.

What We Can Offer:

• A competitive salary.
• Hybrid working (Office and Home Based).
• Generous contributory pension scheme.
• Interest free season ticket loan.
• Cycle to work scheme.
• Discounted gym membership.
• Free fruits.
• Life assurance and healthcare cash plan.
• 23 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 27 days.

It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future focused while retaining and celebrating our heritage.

The Application Process:
If you are interested in applying for this position, please complete our equal opportunities monitoring form send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Tuesday 11 July 2023. Further information can be requested from this email address.

Interviews will commence on Monday 17 July 2023.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.

Production Officer
Canine Activities department 
London office and home working
Full Time – 6 month contract 

An opportunity has arisen in the Canine Activities Department for a Production Officer.

Formed in 1873, The Kennel Club celebrates its 150^th anniversary this year. We exist to make a positive difference for dogs and their owners. Our key areas of activity include:

• Helping potential dog owners find the right dog for them, and work with the dog breeding community to ensure those dogs are healthy and happy.
• Supporting dog owners to access high quality training and pet insurance and provide a range of advice and support to help ensure the ongoing wellbeing of dogs.
• Working with breeders, judges, competitors and exhibitors to organise world-class events and to develop the resources they need to thrive.

The purpose of the role
The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves
The role of the Production Officer is to develop and enhance educational content on our online learning platform, The Kennel Club Academy. Development focuses on judges’ education across The Kennel Club activities such as dog showing, agility, Bloodhound working trials, field trials, obedience, rally, heelwork to music and working trials. Further development includes educational content for The Kennel Club registered societies and ad-hoc projects as they arise.

The project oversees content creation across both pre and post production, including storyboarding and scripting, liaison with volunteers and experts. Additionally, copyright due diligence, through to coordinating and overseeing potential filming day/s, and providing feedback for edits.

The ideal candidate will have

• Excellent administration experience
• Keen eye for detail and ability to proofread
• Excellent communication skills, both verbal and written
• Experience of working in a creative role
• Ability to create pre production content including scripting/storyboard development and the develop project briefs and quotes
• Ability to conduct post production reviews of filming outputs
• Strong IT skills in Outlook, Excel, Word and PowerPoint
• Prior experience of providing feedback
• Understanding of copyright law

We are looking for a Production Officer who has previous experience of working in a creative role within a busy office, ideally supporting and coordinating project activities. An enthusiastic, self–motivated individual, someone who can work well under pressure, with proven organisation skills. Alongside, a strong ability to work to strict deadlines and manage a varied and demanding workload. The role requires someone who is a team player and willing to help others when the need arises but also able to work independently on their own initiative. Knowledge of the competitive canine world would be advantageous, in particular across dog showing.

The successful candidate may be required to attend edit and filming days and may be required to attend further events. This may include travel and overnight stays some of which will be at weekends as required.

What we can offer

• Competitive Salary
• Hybrid Working (Office and Home Based)
• Generous contributory pension scheme
• Interest free season ticket loan
• Cycle to work scheme
• Discounted gym membership
• Free fruits
• Life assurance and healthcare cash plan
• 23 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 27 days

It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future focused, while retaining and celebrating our heritage.

The application process
If you are interested in applying for this position, please complete our equal opportunities monitoring form and send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk by Monday 26 June 2023. Further information can be requested from this email address.

Interviews week commencing Monday 3 July 2023.

Client Services Advisor – Call Centre
Commercial Operations Department
Home and office based (Aylesbury) as required
Permanent – Full time

Can you provide a first-class level of service to our customers? If so, then we want to hear from you.

An opportunity has arisen in our Commercial Operations Department for a Client Services Advisor.

The purpose of the role

The primary objective of The Kennel Club is to improve in every way the welfare, health, and general wellbeing of all dogs throughout their lives, by means of various research and educational programmes, and our Charitable Trust. The Kennel Club is an organisation committed to promoting and protecting dogs’ varied roles in society and defending the interests of all dog owners.

What the role involves

Your role within the team will be to ensure that our customers have all the information they require and that they feel valued. 

The ideal candidate will have

• Experience of working within a call – centre environment, inbound and outbound calls.
• Ability to link and promote products.
• Experience of supporting customers using web related services.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure and work to tight deadlines.
• Ability to work with KPI’s (Key Performance Indicators).
• Experience with Microsoft packages and wed – based systems (including web chat and CRM systems).
• Ability to effectively resolve conflicts and complaints

We are looking for a Client Services Advisor who has excellent time management and organisational skills are a must to succeed in this role, alongside the desire to assist the department to grow moving forward.  You will need to be reliable and flexible with a can-do attitude and be respectful when dealing with internal and external customers. To excel in this role, you will have the ability to work alongside other members of the team and take ownership for the tasks you are given.

An interest and knowledge in the canine world would be useful but not essential as full product training will be given.

What we can offer as a Client Services Adviser

• Competitive Salary
• Generous contributory pension scheme
• Interest free season ticket loan
• Cycle to work scheme
• Discounted gym membership
• Free fruits
• Life assurance and healthcare cash plan
• 23 days annual leave plus bank holidays, increasing by one day after every full year of service up to a maximum of 27 days

It's an exciting time to join The Kennel Club as we begin the next stage in our journey, ensuring that we adapt and remain future focused, while retaining and celebrating our heritage.

The application process

If you are interested in applying for this position, please send your CV and a covering letter explaining why you are suitable for this role to jobs@thekennelclub.org.uk. Further information can be requested from this email address.

Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.